FAQ - Thatched property insurance

We can provide an accurate quotation within 48 hours of collating the necessary information from you regarding your property. One of our sales advisors will call you with your quotation and we can commence cover immediately.

No, we cover both of these materials.

For your buildings you need to take into consideration not only the cost of rebuilding the main property but also any outbuildings, swimming pools, boundary walls etc. The value should include solicitors' and surveyors' fees and demolition costs. With your contents you need to consider all household goods and personal property within your thatched property and how much you would have to pay to replace them as new. We make a deduction for wear and tear for clothing and linen.

Part of the criteria for thatched property insurance is to have two fire extinguishers in your property at all times. One of these has to be kept in the kitchen. Our other criteria also states that no naked flames or tools which produce flames are allowed in the loft area or wood burning stoves throughout the whole building.

All chimneys to solid-fuel stoves, boilers and open fires are kept in a good state of repair and that they are professionally cleaned once a year before winter.

You are entitled to a full refund of the premium paid if you find the policy unsuitable for your needs and cancel it within 14 days of receipt of your policy documents (as long as no claims have been made). If you need to cancel cover after that time, cancellation charges will apply. Please call us or notify us in writing with the reason for cancellation and state the date from which you need cover to cease. Remember, if your policy is in more than one name, all policyholders will need to sign the letter. If you have any other queries please don’t hesitate to contact the customer services team on 0844 736 0088.