FAQ - Non standard construction insurance
Here are some of the questions we are frequently asked about our
non standard construction insurance. If you can't find the answer
to your question here, please call us on 0844 736
8261.
What excess do I have to pay on this policy?
You can choose an excess from £50 to £250.
If you go for the higher amount, this will reduce your premium.
Certain types of constructions have a higher excess - such as
flat-roofed properties. For more information speak to one of our
sales advisors on 0844 736 8261.
Can Towergate arrange immediate cover?
This depends on your circumstances and the
type of property you want to insure. The quickest way to find out
is to speak to one of our advisors on 0844 736
8261.
What do I do if I need to cancel my cover?
You are entitled to a full refund of the
premium paid if you find the policy unsuitable for your needs and
cancel it within 14 days of receipt of your policy documents (as
long as no claims have been made). If you need to cancel cover
after that time, cancellation charges will apply. Please call us or
notify us in writing with the reason for cancellation and state the
date from which you need cover to cease. Remember, if your policy
is in more than one name, all policyholders will need to sign the
letter. If you have any other queries please don't hesitate to
contact the customer services team on 0844 736
0088.
Would you insure my property if it is both listed and timber
framed?
Yes. We can cover for both of these
situations.
Do I have to keep my property maintained?
If you have a flat roof, a professional
builder or roofer will need to visit your property every 8 years to
inspect it and any necessary repairs should be carried out.
Would I still be covered for theft under this policy?
Yes. As long as there is forcible entrance
into or exit out of your property, you will be covered.