Towergate Connect

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Landlord insurance

FAQ - Landlord insurance

Here are some of the questions we are frequently asked about our landlord insurance. If you can't find the answer to your question here, please call us on 0844 736 8245.

What cover do I need to arrange on behalf of my tenants?

You need to ensure you have building cover in place. If you are renting out your property furnished, you should consider getting contents insurance.

Can Towergate Connect arrange immediate cover?

Yes. You can either speak to one of our specialist advisors on 0844 736 8245 or purchase online.

What happens to my tenants if my property becomes uninhabitable?

We will cover the cost of alternative accommodation for up to 20 percent of the sum insured. See page 13 of the policy wording booklet for more information.

How do I pay my premium?

You can pay by card over the telephone or by posting a cheque to: Towergate Connect, Suite N, The Octagon, Middleborough, Colchester, Essex CO1 1TG. Monthly instalments are available.

Can Towergate Connect insure my portfolio of properties?

Yes, we can. There is no limit to the number of properties we can insure per landlord. The more properties you insure with us, the more of a discount we can provide.

Can I have accidental damage cover?

Yes. Whether your property is professionally managed or not we can add this on to your policy as an optional extra.

Do you provide property owners liability insurance?

Property owners liability insurance comes as standard as part of your buildings cover. If you require contents only cover this will need to be an add-on to the policy. Call our sales team on 0844 736 8245 for more information.

What do I do if I need to cancel my cover?

You are entitled to a full refund of the premium paid if you find the policy unsuitable for your needs and cancel it within 14 days of receipt of your policy documents (as long as no claims have been made). If you need to cancel cover after that time, cancellation charges will apply. Please call us or notify us in writing with the reason for cancellation and state the date from which you need cover to cease. Remember, if your policy is in more than one name, all policyholders will need to sign the letter. If you have any other queries please don't hesitate to contact the customer services team on 0844 736 0088.